I’ve used my Elite XL cold tub almost every day since receiving it over 2 months ago (red light therapy - infrared sauna - cold shower - cold plunge), and I’m very happy with it. Setup was easy and quick, and maintenance is pretty simple. I’ve had a few error codes on the chiller but customer support is easy to reach and responsive and helpful. The tub is great! The chiller works well most of the time (so far)! Customer service is great excellent! The cover is horrible, however. It sags in the middle and collects rain water and debris and gets dirty quickly. It’s awkward to put back on, and if you’re not super careful the dirty top dips into the clean water. Customer service says they’re working on a new cover design but (as of July 2024) it’s not ready/available. I love the tub but the cover is an ongoing (daily) frustration. I should probably take off more than 1 star for the lousy cover, but I DO love the tub and the customer service team…