FAQs

If you purchased your subscription via The App Store:

- Open the settings app
- Tap your name
- Tap subscriptions
- Tap EDGE APP
- Tap cancel subscription

If you don't see cancel, the subscription is already cancelled and will not renew. For more information on managing app store subscriptions, click here.

If you purchased your subscription via Google Play:

- Open the google play store
- Tap menu (3 small horizontal lines) and then subscriptions
- Tap the EDGE APP subscription you want to cancel
- Tap cancel subscription

Follow the onscreen instructions. for more information on managing Google Play subscriptions, click here.

All refunds are handled directly by the App Store.

If your subscription has already been processed, you can easily obtain a full refund from Apple following the steps here.

All refunds are handled directly by Google Play.

If your subscription has already been processed, you can easily obtain a full refund from Google Play following the steps here.

Step 1:
Ensure the device you are using is connected to the WiFi network that you wishto connect the Chiller to, and open the Edge App. Navigate to the Profile tab.

Step 2:
Tap “Add device”

Step 3:
Now you may turn on the Chiller if not already.

Be sure the device is near your phone and within range of the desired wireless network.

Click the continue button.

Step 4:
Press and hold the “W” button or clock button depending on your chiller model for 10 seconds until the Wi-Fi indicator on the display flashes.

Step 5:
The App will attempt to connect to the chiller.

Important Note: The Edge App when connecting to your chiller only works with 2.4 GHz wirelessnetworks. Many wireless networks utilize 5 GHz and may need to be configuredat 2.4 GHz. Please contact the manufacturer of your Wi-Fi router for support onthis matter if you experience trouble.

Step 6:
The App will successfully connect to the chiller. If the App fails to connect, be sure you are trying to connect to a 2.4 GHz wireless network and repeat all steps.

Step 7:
Name your chiller. Select a name for your chiller. Tap continue.

Step 8:
Select a set temperature.

Step 9:
Congratulations! Your chiller is connected to the Edge App! You can control your chiller through our App interface.

Step 1:
Open the Edge App and navigate to the Profile tab.

Step 2:
If you have not set up your Edge Chiller, refer to Section ___. If you have set up your Edge Chiller, tap on Schedule.

Step 3:
Once in the schedule screen, tap to add a new schedule.

Step 4:
Build a new Schedule:

1. Select a time that you would like to have the chiller turn on or off.
2. Select days that you would like the chiller to adhere to this schedule.
3. Select if you’d like the chiller to turn on or off at this selected time.
4. Tap Save.

You have successfully created a new schedule.

Your Edge App subscription includes access to our entire library of guided sessions, ability to join the live sessions, and full functionality of data tracking including streaks and minutes of practice.

We do not currently offer the option to pause your subscription. However, you can disable the auto-renewal feature on your subscription so that it will expire at the end of your paid time, by cancelling your subscription (instructions above). You can always renew your subscription whenever you are ready.