Frequently Asked Questions
Yes, we pride ourselves with best-in-class customer support with a full time customer support team accessible via email and phone support. You can call in our support number and talk to a real human! You can view our support dashboard here.
We offer a 1 year warranty on both The Edge Tub Legacy and The Edge Tub Elite and their peripherals against manufacturing defects and other issues associated with normal product use. Our warranty for Commercial use is 1 year, only when purchased with through The Edge Tub Elite Commercial Package. This warranty does not cover wear-and-tear or abuse of the product. If you have an issue, please first visit our support dashboard here. View our Warranty Policy here.
If you have a custom request, please send us a message to email@example.com and we will respond with your regarding your specific needs!
We offer a 30 day return window during which The Edge Tub may be returned for a full refund (net return shipping costs) for any reason. The product must be received in like-new condition without damage for a refund credit to be issued. View our Refund/Return Policy here.
The Edge Tub Elite comes equipped with a commercial grade compressor that can handle near-constant use in most circumstances. If used in a commercial setting, the water maintenance protocol will change and filters will need to be cleaned and changed more regularly. We also offer products that help facilitate use of The Edge Tub in commercial settings, so you can reach out to us at firstname.lastname@example.org and a team member will support. The Edge Tub Legacy is for residential use only and not designed for high volume commercial usage. Please note that you must purchase The Edge Tub Elite – Commercial Package to qualify for the commercial warranty.
We only ship to North America currently, but may be expanding to other countries soon. Please email in email@example.com with your request.
The Edge Tub is shipped in 3 boxes via UPS or FedEx Ground right to your door. One box contains the Tub, one box contains the Chiller, and one box contains the initial sanitizer kit. Please note that you must have someone present to sign for the Chiller upon delivery. View our Shipping Policy.
The Chiller should always remain in its normal upright position (handles up). If The Chiller has been on its side or in any other position, it should be left upright for 12 hours before use. We recommend ensuring that all components are dry/drained before putting away for transportation. If shipping The Edge Tub, care should be taken to ensure that proper packaging is surrounding The Chiller to absorb shocks or impacts. You can view our complete takedown and packaging process here.
Water maintenance is a breeze with our built in 2-step water filtration system and non-chlorine based sanitizer. The Edge Tub has an external strainer to catch any hair, lint, or debris from entering the unit, and a 20 micron filter for extra purification. Adding Oxidizer weekly and Sanitizer as needed ensures the water will stay clear and sanitary. The high-flow water pump also circulates 100% of the water every 15-25 minutes.
There is a once per week maintenance step that takes less than 5 minutes. This is allows you to keep the unit running optimally and the water clean and clear. We recommend setting a calendar event or reminder for a day of the week that works well for you. You can view the full step by step video here.
This depends on three factors: how many people are using the tub, how often, and how well you are keeping up with weekly water maintenance. For most users plunging 1-2x/day in a residential setting who keep up with their sanitation, the water can last for months and months on end. We recommend draining, cleaning the tub, and refilling it roughly every 3 months, or as needed.
We designed all components of The Edge Tub to make setup and takedown quick and easy. No tools are required; simply inflate the Tub with air, connect the hoses to the Chiller and plug power cord in to a standard outlet, and fill with water. Takedown is just these steps in reverse! On average, this takes 15-20 minutes for setup or takedown depending on your water pressure for filling. Detailed setup and takedown instructions and videos can be found here.
The Edge Tub can be drained through a few different ways, depending on your setup. If outdoors, you can simply open the valves on the tub and let the water drain out. If you want to direct the water flow somewhere nearby, you can use the Chiller hose to direct the water to drain. If you are indoors or want to empty to a drain somewhere further away, we recommend connecting a Submersible Pump to a garden hose and dropping in the tub so you can drain to your desired location. Detailed instructions can be found here.
The short answer is, it depends! It depends on your experience, your cold exposure tolerance, and your specific goals. In general, we encourage new users to start at 57°F for 2-3min as that temperature is considered cold water immersion where many studies have been conducted at. From there, you may work your way down gradually in temperature as you increase duration. We have a community space where our Director of Coaching and Performance assists individuals with protocols, guidance, resources, and coaching.
If you are pregnant, think you may be pregnant, have cardiovascular disease, or epilepsey, you should not partake in cold water immersion. If you have any other preexisting medical conditions, please consult with your physician prior to use.
Ice baths have long been viewed as an optimal recovery tool for decreasing inflammaton and muscle soreness, so many people take an ice bath immediately after workout. Depending on the type of workout, some people like to wait several hours before going in. Also, some people like to utilize it before a workout. Some people also enjoy ice bath first thing in the morning for building momentum, resilience, and wakefulness. It really comes down to preference. In our LEDGENDS Circle community space, we explore different use cases and methods for ice baths.
The Edge Tub is made of a military grade drop-stitch fabric which is designed to have very minimal air leakage. The tub may need to be topped up with air once every few months depending on local conditions, and can be done so with the provided hand pump even if water is in the tub.
Research suggests that we can receive the benefits of cold shock activation in temperatures of 68°F. Most of the popular studies in the space were conducted at 14°C or 57°F, so we recommend starting there and bringing it down based on preference and adaptation. Anything in that zone, rest assured you are getting the incredible benefits of cold water immerson!
Yes – the Edge Tub can be used without the Chiller if you want to use with ice.
Cold Water Immersion (CWI) and Cryotherapy are both forms of cold exposure, though they differ in a few key ways. Cryo works by super chilling the air in the chamber using a gas such as liquid nitrogen whereas CWI uses just water. Because water is a better conduit of heat than air, the effect is that CWI has a significantly faster impact on the body than Cryo. Additionally, with CWI you are able to get your hands, feet, and head under the water for important benefits, whereas with Cryo, your hands, feet, and head are covered. With CWI you are also receiving various benefits of hydro-therapy that water immersion brings. Cryotherapy is typically done in a studio setting and requires very expensive equipment, whereas CWI you can do at your home or in nature.
Unfortunatley epsom salts and other additives are not recommended as they are corrosovie and would damage the heat exchanger in the Chiller.
Yes! Many Edge Tub users love using their Edge Tub on their balcony. It is important to check with your building or your blueprints to verify the load rating. Balconies are normally load-rated to at least 50-100lbs per square foot. The Edge Tub Legacy weighs approximately 750 lbs with Chiller (58 lb/sq ft) and The Edge Tub Elite weights approximately 1,200 lbs with Chiller (70 lb/sq ft). To fill up, there are two recommended ways. You can either use a faucet to garden hose adapter to attach a garden hose to your sink faucet and fill up via your sink. You can also purchase a Submersible pump and attach a garden hose to the pump and drop it into your bathtub to fill up that way. To drain, we recommend utilizing the Submersible pump to drain through your tub or sink indoors.
Absolutely. Many of our Edge Tub users keep it in one place and don't utilize the portability. When inflated, the tub is so durable that most people won't realize that it is inflatable. The benefit of portability can come into play if you ever decide you want to move it to a different location in your home, you move homes, or decide one day you'd like to take it with you for a trip.